FAQ'S

    =SHORT_ARTISTS_NAME= Related Questions
    • Question: Why do I have to pay a membership fee when so much Internet content is free?
    • Answer: The Internet is full of free content, and much of the information on Team Jonas is free as well, such as schedules, certain news stories or press releases, artist information, etc. The Team Jonas annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' that offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content and special events to you through the Internet.

      Thousands of fans worldwide have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Team Jonas!
    • Activating your Membership bought through Ticketmaster
    • Question: I bought my membership through Ticketmaster. When will I get my activation details?:
    • Answer: If you bought your membership at the same time as you bought your presale tickets through Ticketmaster.com, then we will send your login details within 7-10 business days. If you have not received your membership details within this time, please check your SPAM folders to see if our message was automatically routed by your email service.
    • Question: After I activate my membership bought through Ticketmaster, will I be able to participate in future presales?
    • Answer: No. Each membership bought through Ticketmaster gives you access to presale tickets for only ONE show. If you bought your membership in the same order with your presale tickets at Ticketmaster, then you have used your presale privileges for your account.
    • Billing Issues
    • Question: How much is a membership?
    • Answer: To learn more about the membership fees for Team Jonas, please visit the following link for details: SIGN UP!
    • Question: Are membership fees charged monthly or yearly?
    • Answer: The membership fees for the fun club are charged to your account only
      ONE time per year. Not monthly.
    • Question: I am under 13, am I allowed to join the site?
    • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents or guardian permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
    • Question: How do I cancel my Annual Membership that was just automatically renewed?
    • Answer: If you are inquiring about a recent charge on your credit card, it's more than likely that your account has been automatically renewed for another year. If your account was just renewed within the last 60 days and you would like to cancel for a full refund - please contact customer service and request a refund:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    • Question: How can I check my Next Bill Date or Billing History?
    • Answer: You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site.
    • Question: Why do I have to pay a membership fee when so much Internet content is free?
    • Answer: The Internet is full of free content, and much of the information on Team Jonas is free as well, such as schedules, certain news stories or press releases, artist information, etc. The Team Jonas annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' that offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content and special events to you through the Internet.

      Thousands of fans worldwide have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Team Jonas!
    • Question: How do I join Team Jonas?
    • Answer: To learn more about joining Team Jonas and about membership fees, please visit the following link: SIGN UP!
    • Question: I can't remember my username/password
    • Answer: In the event that you forget your username or password please visit the following link: Forgot my username and password
    • Question: How do I renew my membership?
    • Answer: Within the last 30 days of your subscription, an on-screen message will appear to remind you to renew. Follow the links to renew your account.

      If you registered for auto-renewal on the old site, and your card information is still valid (card # or expiry date), then we will continue processing your renewal automatically.

      If your card details have expired, then you must renew manually on the new system as follows:

      * Login to teamjonas.com
      * Click the UPGRADE button that appears in the top left-hand toolbar
      * Verify that all your member profile info is current and accurate
      * Click the SUBSCRIBE button at the bottom of the profile form
      * Complete your renewal transaction in the store

      Once you complete your renewal transaction, go back to MY ACCOUNT and click the ENABLE AUTORENEW button. This will set you up for autorenewal beginning NEXT year.
    • Question: Does my Membership Automatically renew?
    • Answer: Yes. We will automatically renew your membership and charge your card each billing period until you cancel.
    • Question: Is it safe to use my credit card?
    • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
    • Question: What are the terms of my membership?
    • Answer: Please click here to learn more about the terms of your membership.
    • Question: Can I pay for my membership with a check or money order?
    • Answer: At this time, Team Jonas is accepting only credit card payments for membership dues. For more information about membership costs and benefits, please visit the following link: SIGN UP!
    • Question: How do I change or update my credit card information on file with Team Jonas?
    • Answer: If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit the My Account Area Area.

    • Question: How do I cancel my membership?
    • Answer: If you would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, please contact customer service:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    • Question: How do I renew my membership?
    • Answer: If you registered for auto-renewal on the old site, and your card information is still valid (card # or expiry date), then we will continue processing your renewal automatically.

      If your card details have expired, then you must renew manually on the new system as follows:

      * Login to teamjonas.com
      * Click the UPGRADE button that appears in the top left-hand toolbar
      * Verify that all your member profile info is current and accurate
      * Click the SUBSCRIBE button at the bottom of the profile form
      * Complete your renewal transaction in the store

      Once you complete your renewal transaction, go back to MY ACCOUNT and click the ENABLE AUTORENEW button. This will set you up for autorenewal beginning NEXT year.
    • Question: I have an APO address--how do I enter my address correctly for membership or newsletter signup?
    • Answer: Have an APO address? Here's how to enter it in during membership or newsletter signup: 1) Enter APO or FPO (Army Post Office/Fleet Post Office, whichever is appropriate) in the "City" field. 2) In the "State/Province" field, choose from the pull down for your address. Here is a general guide: Military "States" Armed Forces Africa (AE) Armed Forces Americas (except Canada) (AA) Armed Forces Canada (AE) Armed Forces Europe (AE) Armed Forces Middle East (AE) Armed Forces Pacific (AP) 3) Always select "United States" from the drop-down "Country" menu regardless of where the mail recipient is stationed.
    • Blogs
    • Question: Can non-members post comments to my Blog?
    • Answer: No. Only active members of TeamJonas.com can view and post comments to your Blog.
    • Question: What is a 'Blogmark?'
    • Answer: A "BlogMark" is basically a bookmark. If you come across a Blog entry that you find interesting, you can click the "BlogMark" button underneath the entry to save to your "blogmark" list on the side of the page.
    • Question: Can I add photos to my blog?
    • Answer: Yes you can. Each time you post to your blog you will have the option to browse for pictures on your hard drive and post them up. Please note: Size limitations are listed below: Size of picture can be no larger than 500k. Dimensions of picture can be no bigger than 800x600
    • Question: Can non-members view my Blog?
    • Answer: Yes. However only active =SITEBRAND= members can post comments to your blog.
    • Question: How can I access the Blog feature?
    • Answer: The Blog feature is located as a menu tab within the "Community" section. You must have a registered Team Jonas account to access the TJ Community. You have the option to create a free account or a Premium paid account here.
    • Question: Do I need to be a member of Team Jonas to create my own blog?
    • Answer: Yes. You will need to be a member of the site to create your own Blog.
    • Cancel Account Details
    • Question: How do I cancel my Annual Membership that was just automatically renewed?
    • Answer: If you are inquiring about a recent charge on your credit card, it's more than likely that your account has been automatically renewed for another year. If your account was just renewed within the last 60 days and you would like to cancel for a full refund - please contact customer service and request a refund:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    • Contact Us
    • Question: How do I contact the Team Jonas Staff?
    • Answer: For questions about your Team Jonas Fan Club membership, please contact the following:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    • Contests Copyright Issues Current site bugs Email Help
    • Question: When will I receive my membership gift?
    • Answer: 2009-2010 Team Jonas Premium Membership gifts (for those renewing members and new joins post-March 16, 2009) began shipping out in August 2009. Anyone joining the club from March 23, 2009-March 17, 2010 as a Premium member is entitled to the 2009-2010 gift. To see if you are eligible, visit the Gift section in the main nav of the site. Please allow 3-4 weeks for gift delivery upon confirmation of your address. Please note that new gifts for the 2010-2011 year will begin shipping out to eligible Premium and Legacy members in SEPTEMBER 2010. Eligible members will be able to begin redeeming this gift on TeamJonas.com in AUGUST 2010.
    • General Questions
    • Question: Do I need to become a member to use the message boards?
    • Answer: You must create a Team Jonas account to participate in the TJ Community area. Once you establish a user ID, then you'll be able to interact with fellow Jonas Brothers fans.

      Please click here to create an account. You may choose between a free membership and Premium paid account.
    • Question: How do I cancel my Annual Membership that was just automatically renewed?
    • Answer: If you are inquiring about a recent charge on your credit card, it's more than likely that your account has been automatically renewed for another year. If your account was just renewed within the last 60 days and you would like to cancel for a full refund - please contact customer service and request a refund:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    • Question: Do I have to pay to download RealPlayer?
    • Answer: No, you can download the FREE version by visiting: www.real.com If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: http://service.real.com/realplayer/
    • Question: I am under 13, am I allowed to join the site?
    • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents or guardian permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
    • Question: Are membership fees charged monthly or yearly?
    • Answer: The membership fees for the fun club are charged to your account only
      ONE time per year. Not monthly.
    • Question: What does 'Local Time' mean?
    • Answer: For example, if we say "presales start at 10AM Local Time", this means that the presale will begin at the represented time in the local time zone where the venue is located. For example: if there is a presale in New York, it will happen at 10AM Eastern Time, and if there is a presale in California, that presale will start at 10AM Pacific Time.
    • Question: I have an APO address--how do I enter my address correctly for membership or newsletter signup?
    • Answer: Have an APO address? Here's how to enter it in during membership or newsletter signup: 1) Enter APO or FPO (Army Post Office/Fleet Post Office, whichever is appropriate) in the "City" field. 2) In the "State/Province" field, choose from the pull down for your address. Here is a general guide: Military "States" Armed Forces Africa (AE) Armed Forces Americas (except Canada) (AA) Armed Forces Canada (AE) Armed Forces Europe (AE) Armed Forces Middle East (AE) Armed Forces Pacific (AP) 3) Always select "United States" from the drop-down "Country" menu regardless of where the mail recipient is stationed.
    • Question: How can I check my Next Bill Date or Billing History?
    • Answer: You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site.
    • Question: Why do I have to pay a membership fee when so much Internet content is free?
    • Answer: The Internet is full of free content, and much of the information on Team Jonas is free as well, such as schedules, certain news stories or press releases, artist information, etc. The Team Jonas annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' that offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content and special events to you through the Internet.

      Thousands of fans worldwide have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Team Jonas!
    • Question: How do I change or update my credit card information on file with Team Jonas?
    • Answer: If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit the My Account Area Area.

    • Question: Can I pay for my membership with a check or money order?
    • Answer: At this time, Team Jonas is accepting only credit card payments for membership dues. For more information about membership costs and benefits, please visit the following link: SIGN UP!
    • Question: Is it safe to use my credit card?
    • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
    • Question: Does my Membership Automatically renew?
    • Answer: Yes. We will automatically renew your membership and charge your card each billing period until you cancel.
    • Question: How do I renew my membership?
    • Answer: Within the last 30 days of your subscription, an on-screen message will appear to remind you to renew. Follow the links to renew your account.

      If you registered for auto-renewal on the old site, and your card information is still valid (card # or expiry date), then we will continue processing your renewal automatically.

      If your card details have expired, then you must renew manually on the new system as follows:

      * Login to teamjonas.com
      * Click the UPGRADE button that appears in the top left-hand toolbar
      * Verify that all your member profile info is current and accurate
      * Click the SUBSCRIBE button at the bottom of the profile form
      * Complete your renewal transaction in the store

      Once you complete your renewal transaction, go back to MY ACCOUNT and click the ENABLE AUTORENEW button. This will set you up for autorenewal beginning NEXT year.
    • Question: I can't remember my username/password
    • Answer: In the event that you forget your username or password please visit the following link: Forgot my username and password
    • Question: How do I join Team Jonas?
    • Answer: To learn more about joining Team Jonas and about membership fees, please visit the following link: SIGN UP!
    • Meet and Greet questions Membership Issues
    • Question: How much is a membership?
    • Answer: To learn more about the membership fees for Team Jonas, please visit the following link for details: SIGN UP!
    • Question: Why do I have to pay a membership fee when so much Internet content is free?
    • Answer: The Internet is full of free content, and much of the information on Team Jonas is free as well, such as schedules, certain news stories or press releases, artist information, etc. The Team Jonas annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' that offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content and special events to you through the Internet.

      Thousands of fans worldwide have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Team Jonas!
    • Question: How can I check my Next Bill Date or Billing History?
    • Answer: You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site.
    • Question: Do I need to become a member to use the message boards?
    • Answer: You must create a Team Jonas account to participate in the TJ Community area. Once you establish a user ID, then you'll be able to interact with fellow Jonas Brothers fans.

      Please click here to create an account. You may choose between a free membership and Premium paid account.
    • Question: How do I cancel my Annual Membership that was just automatically renewed?
    • Answer: If you are inquiring about a recent charge on your credit card, it's more than likely that your account has been automatically renewed for another year. If your account was just renewed within the last 60 days and you would like to cancel for a full refund - please contact customer service and request a refund:

      * EMAIL: fanclubsupport@livenationmerchandise.com
      * PHONE: 1 800-767-7160 US // +1-434-244-7300 International
    • Question: I am under 13, am I allowed to join the site?
    • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents or guardian permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
    • Question: Are membership fees charged monthly or yearly?
    • Answer: The membership fees for the fun club are charged to your account only
      ONE time per year. Not monthly.
    • Question: What does 'Local Time' mean?
    • Answer: For example, if we say "presales start at 10AM Local Time", this means that the presale will begin at the represented time in the local time zone where the venue is located. For example: if there is a presale in New York, it will happen at 10AM Eastern Time, and if there is a presale in California, that presale will start at 10AM Pacific Time.
    • Question: How do I join Team Jonas?
    • Answer: To learn more about joining Team Jonas and about membership fees, please visit the following link: SIGN UP!
    • Question: I can't remember my username/password
    • Answer: In the event that you forget your username or password please visit the following link: Forgot my username and password
    • Question: How do I change or update my credit card information on file with Team Jonas?
    • Answer: If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit the My Account Area Area.

    • Question: Can I pay for my membership with a check or money order?
    • Answer: At this time, Team Jonas is accepting only credit card payments for membership dues. For more information about membership costs and benefits, please visit the following link: SIGN UP!
    • Question: What are the terms of my membership?
    • Answer: Please click here to learn more about the terms of your membership.
    • Question: Is it safe to use my credit card?
    • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
    • Question: Does my Membership Automatically renew?
    • Answer: Yes. We will automatically renew your membership and charge your card each billing period until you cancel.
    • Question: How do I renew my membership?
    • Answer: Within the last 30 days of your subscription, an on-screen message will appear to remind you to renew. Follow the links to renew your account.

      If you registered for auto-renewal on the old site, and your card information is still valid (card # or expiry date), then we will continue processing your renewal automatically.

      If your card details have expired, then you must renew manually on the new system as follows:

      * Login to teamjonas.com
      * Click the UPGRADE button that appears in the top left-hand toolbar
      * Verify that all your member profile info is current and accurate
      * Click the SUBSCRIBE button at the bottom of the profile form
      * Complete your renewal transaction in the store

      Once you complete your renewal transaction, go back to MY ACCOUNT and click the ENABLE AUTORENEW button. This will set you up for autorenewal beginning NEXT year.
    • Question: I have an APO address--how do I enter my address correctly for membership or newsletter signup?
    • Answer: Have an APO address? Here's how to enter it in during membership or newsletter signup: 1) Enter APO or FPO (Army Post Office/Fleet Post Office, whichever is appropriate) in the "City" field. 2) In the "State/Province" field, choose from the pull down for your address. Here is a general guide: Military "States" Armed Forces Africa (AE) Armed Forces Americas (except Canada) (AA) Armed Forces Canada (AE) Armed Forces Europe (AE) Armed Forces Middle East (AE) Armed Forces Pacific (AP) 3) Always select "United States" from the drop-down "Country" menu regardless of where the mail recipient is stationed.
    • Messageboards
    • Question: What Guidelines do I need to abide by when using the Team Jonas Message Boards?
    • Answer: TEAM JONAS

      The Jonas Brothers, along with the staff of Team Jonas, kindly ask that you consider the following guidelines required of all members and guests of Team Jonas.

      1. No Attacking or Flaming. Discussion in all forms is welcome as long as it is presented in an objective and fair manner. Name-calling or attempts to degrade or tear down individuals will not be tolerated. Negative opinions may be expressed but should never degrade individuals. Constructive criticism of art (music, writing, etc) is welcome and encouraged, but judgments or assertions about a person's motives will not be tolerated. If you have the misfortune of being flamed, DON'T respond by flaming back. Please notify us immediately.

      2. Discussion in all forms is welcome as long as it is presented in an objective and fair manner. Name-calling or attempts to degrade or tear down individuals will not be tolerated. Negative opinions may be expressed but should never degrade individuals. Criticism of a person instead of their art, opinions or actions is not considered acceptable use of public forums within Team Jonas. Constructive criticism of art (music, writing, etc) is welcome and encouraged, but judgments or assertions about a person's heart or motives will not be tolerated.

      3. The following topics will not be discussed and posts or topics will be deleted if they contain these topics as soon as possible:

      * Rumor, gossip or innuendos
      * Political or doctrinal soapboxes
      * Personal attacks on the artists, staff or members of Team Jonas

      4. Topic Closing - Team Jonas may close a thread in the following circumstances:

      * Bashing or degrading conversations: when a topic becomes mean-spirited or a discussion loses all objectivity and dissolves into hurling insults or making personal attacks.

      * 2-Way Conversations: when it obvious that only two people are involved in a conversation. Good rule of thumb: if it is something that could easily be taken to PM or email and not missed by other readers, then it's a 2-way conversation.

      * When the items mentioned in #3 are present.

      5. No Trolling: "Trolling" is generally when an individual purposely provokes and pulls people into flaming discussions with the sole purpose of inciting an emotional response. Flaming generally devolves into name calling and fighting. This is not allowed on our site. Anyone who attacks another individual, regardless of whether or not this persona was trolling, is subject to a warning or termination. Do not, under any circumstances, aggravate the situation by replying to or attacking a troll directly. Neither the troll or its aggresor will be tolerated into the community if they persist.

      6. No solicitations. Absolutely no unsolicited or unauthorized advertising. Using this forum for advertising purposes is strictly prohibited. Posts or signatures that solicit and/or advertise services and products will be deleted. Further, mass posting or spamming the message boards is not allowed.

      5. You may not use profanity. It is unprofessional and offensive and will not be tolerated. We have word filters in place for the most vulgar terms. Circumventing those word filters will result in a warning. If you must use language that could be considered offensive, please use asterisks in place of some, or all, of the letters.

      6. Keep your personal information personal! To protect your privacy and to ensure your online safety, we ask that you do not post personally identifiable information. This includes phone numbers, addresses, or web addresses leading to such information. Further, we ask that you do not share someone else?s personally identifiable information.

      7. The site is not for disturbing, inappropriate, or indecent content. If this describes your picture, avatar, or post, don?t post it on this website! We have little tolerance for this type of content and any violation could result in a immediate ban from the site without warning.

      8. Reposting Private message communication. DO NOT repost ANY Private Messages (PMs), IM conversations, emails, or any other private person-to-person communication. Reposting any of these forms of communication is an invasion of privacy. This includes emails/PM messages sent from the staff at Team Jonas. Messages of this kind were not meant to be posted publicly and therefore should remain private.

      9. Member Banning: It is not the desire of Team Jonas to ban anyone from the use of these forums, however, certain behavior that is inappropriate cannot be accepted to create the supportive community that was intended when this site was first conceived. Team Jonas will in most circumstances provide a warning before discontinuing access or banning members from publicly accessed areas of the site. Anyone who is removed or banned from this board will lose any & all benefits associated with membership without refund.
    • Question: Where can I find the FAQs for the message boards?
    • Answer: Please visit the link below to review the FAQs for the members messageboards. Message Board FAQs
    • Question: I am under 13, am I allowed to join the site?
    • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents or guardian permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
    • New Community Social Questions
    • Question: How do I report abuse or objectionable content?
    • Answer: We encourage all users who find abusive, objectionable, or offensive content to report it by sending an email to abuse@jonasbrothersfanclub.com. Please include a detailed report along with the link to the content or other detailed information. We will investigate all reports and make a determination as to whether or not the content should stay up. All abuse reports are confidential.
    • Question: How are Privacy levels set up in the new Community?
    • Answer: We consider the privacy of our members and the safety of our younger members to be fundamental to a fun and healthy community. For the protection of its users, Community 2.0 will feature a complete ?cascading access? control system which will enable each user to control the visibility and privacy settings of each part of their profile. A member will have the ability to apply these settings to each area of the profile (i.e. Blog, Photos, Activity), and to each piece of content (i.e. post, photo, video). There will be three different access settings: ?Everyone? The loosest security setting, ?Everyone? allows all members of the community to view and/or interact with that content. ?Nobody? The strictest security setting, ?Nobody? prohibits all members of the community from viewing and/or interacting with that content. ?My Friends? Only community members designated as your ?friends? will have the ability to view and/or interact with this content. Members under the age of 18 will have the visibility of their profiles automatically limited to ?My Friends,? prohibiting strangers from viewing their information and contacting them. Members under the age of 13 will have the visibility of their profiles automatically limited to ?Nobody.? These policies are designed to protect minors so they may safely enjoy the majority of Community 2.0?s features and benefits.
    • Question: What if I no longer want to be friends with someone?
    • Answer: All you need to do is visit their profile and click the "Remove Friend" Button.
    • Question: While file formats can I use when posting profile pictures?
    • Answer: You can only use jpeg and gif files. Also, image files cannot be larger than 2MB.
    • New Member Issues
    • Question: How much is a membership?
    • Answer: To learn more about the membership fees for Team Jonas, please visit the following link for details: SIGN UP!
    • Question: Are membership fees charged monthly or yearly?
    • Answer: The membership fees for the fun club are charged to your account only
      ONE time per year. Not monthly.
    • Question: I am under 13, am I allowed to join the site?
    • Answer: Yes. However we have to follow some important online rules when we collect information from young people under the age of 13. If you have your parents or guardian permission then we would suggest that you have them sign you up with their age and billing information. This way the site will allow you to create your account.
    • Question: Do I have to pay to download RealPlayer?
    • Answer: No, you can download the FREE version by visiting: www.real.com If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: http://service.real.com/realplayer/
    • Question: Do I need to become a member to use the message boards?
    • Answer: You must create a Team Jonas account to participate in the TJ Community area. Once you establish a user ID, then you'll be able to interact with fellow Jonas Brothers fans.

      Please click here to create an account. You may choose between a free membership and Premium paid account.
    • Question: How can I check my Next Bill Date or Billing History?
    • Answer: You can check your next billing date as well as you past billing history by logging into the site and enter the 'My Account' Area. Or, just follow the link below: My Account area on the site.
    • Question: Why do I have to pay a membership fee when so much Internet content is free?
    • Answer: The Internet is full of free content, and much of the information on Team Jonas is free as well, such as schedules, certain news stories or press releases, artist information, etc. The Team Jonas annual membership fee is not a charge for a 'website' but rather a subscription for an 'online fan club' that offers interviews, behind-the-scenes videos and stories, live chats with the guys, webcasts, and countless other unique privileges. Fees help cover the cost of production, design, staffing, technology and other resources needed to bring the content and special events to you through the Internet.

      Thousands of fans worldwide have found membership to be an experience worth their investment; but just like any product or service, membership is a choice you can make to enhance your experience as a fan or you can decide only to access the free content with no financial obligation. The choice is yours. Whatever you decide, we welcome you to Team Jonas!
    • Question: How do I join Team Jonas?
    • Answer: To learn more about joining Team Jonas and about membership fees, please visit the following link: SIGN UP!
    • Question: I can't remember my username/password
    • Answer: In the event that you forget your username or password please visit the following link: Forgot my username and password
    • Question: How do I renew my membership?
    • Answer: Within the last 30 days of your subscription, an on-screen message will appear to remind you to renew. Follow the links to renew your account.

      If you registered for auto-renewal on the old site, and your card information is still valid (card # or expiry date), then we will continue processing your renewal automatically.

      If your card details have expired, then you must renew manually on the new system as follows:

      * Login to teamjonas.com
      * Click the UPGRADE button that appears in the top left-hand toolbar
      * Verify that all your member profile info is current and accurate
      * Click the SUBSCRIBE button at the bottom of the profile form
      * Complete your renewal transaction in the store

      Once you complete your renewal transaction, go back to MY ACCOUNT and click the ENABLE AUTORENEW button. This will set you up for autorenewal beginning NEXT year.
    • Question: Does my Membership Automatically renew?
    • Answer: Yes. We will automatically renew your membership and charge your card each billing period until you cancel.
    • Question: Is it safe to use my credit card?
    • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
    • Question: What are the terms of my membership?
    • Answer: Please click here to learn more about the terms of your membership.
    • Question: Can I pay for my membership with a check or money order?
    • Answer: At this time, Team Jonas is accepting only credit card payments for membership dues. For more information about membership costs and benefits, please visit the following link: SIGN UP!
    • Question: How do I change or update my credit card information on file with Team Jonas?
    • Answer: If you would like to review and update your account or would like to cancel your membership so that you are not automatically renewed and billed after the end of the membership term, then please visit the My Account Area Area.

    • RSS and JSS Feeds
    • Question: What is and RSS feed and how do I use it?
    • Answer: The acronym RSS stands for Really Simple Syndication or Rich Site Summary. An RSS feed, also known as a news feed, is a syndicated news feed in an XML format that you can subscribe to. To use RSS, you will need a special RSS news reader that will allow you to collect and display RSS content. RSS news readers allow you to view the service you select all together in the same place and, by automatically retrieving updates, stay current with new content soon after it is published. There are many different news readers available, many are free. Most news readers are applications that you download and install. Some others are web-based service you sign-up for that work inside your browser. Visit the link below for a list of various news reader applications: RSS News Readers After setting up your news reader, you will be ready to use RSS. To subscribe to =SITEBRAND= RSS, just look for the appropriate XML code. The RSS feed will display a tiny blue box or button labeled "XML". Click the button and your Web browser typically goes to a page of cryptic code. Just copy the Web "address" or URL of that page and plug it into your feed reader. The software will then automatically retrieve and display that site's latest information
    • Question: What is Digg and del.icio.us?
    • Answer: Digg and del.icio.us are social bookmarking sites. By registering with these services, you can store news bookmarks and share them with other Internet users who share your similar interests. This is a helpful way to share Jonas Brothers-related news and to help expand your Internet horizons when it comes to news and information.

      If you would like to participate and share Jonas Brothers news, please visit the following links to learn more about Digg and del.icio.us. http://about.digg.com/ http://www.avos.com/about/
    • Technical Issues
    • Technical Questions
    • Question: Do I have to pay to download RealPlayer?
    • Answer: No, you can download the FREE version by visiting: www.real.com If you have accidentally downloaded a subscription version of RealPlayer please contact Real directly at: http://service.real.com/realplayer/
    • Question: Is Team Jonas compatible with WebTV?
    • Answer: Unfortunately, the Team Jonas site is not optimized for WebTV browsers.
    • Ticket Pre-sales
    • Question: After I place my order, when will I receive my tickets?
    • Answer: You will receive your tickets 4-6 weeks before the date of the show. Please contact the ticket agent for the specifics of your ticket order fulfillment.
    • Question: Do you provide Handicap seating?
    • Answer: Handicap seating in some cases is available at special request through the ticket agent based on availability.
    • Question: What seating areas do you offer Team Jonas members?
    • Answer: We strive to offer a broad selection of available seating to best accommodate all interested fans. Tickets are offered on a first come, first serve basis.
    • Question: Can I order my presale tickets over the phone?
    • Answer: Unfortunately we cannot process presale ticket orders over the phone. The only way for =SITEBRAND= members to order tickets at this time is through our online system.
    • Question: Will the Jonas Brothers add more dates to their tour?
    • Answer: If the Jonas Brothers decide to add more dates to a headlining tour, we will be sure to post the news on our site. Please stay tuned for official announcements.

      Jonas Brotheres tour & ticketing information
    • Question: Can I change/edit my ticket order after I place it?
    • Answer: No. Please be sure to carefully review your order before you submit it. We cannot change or upgrade any part of your order once it's placed.
    • Question: If I buy more than one ticket will they be together?
    • Answer: Yes. If you buy your tickets in the same transaction then your tickets will be together.
    • Question: When will I know my exact seat locations?:
    • Answer: In some cases you will not know your exact seat locations until your tickets arrive in the mail. However, If you bought your tickets through Ticketmaster or Musictoday, then you will know your seat locations before you buy them.
    • Question: Who do I contact about the fulfillment of my pre-sale tickets?
    • Answer: If you bought tickets through the =SITEBRAND= presale and have an question about your tickets, Please contact the ticketing agent's customer service department for details. You can find contact information on the order confirmation email.
    • Question: Is it safe to use my credit card?
    • Answer: Yes. To safeguard your credit card information, we use SSL (Secure Socket Layers), the most advanced online security system available for processing online credit card transactions. SSL encrypts all ordering information so that no part of your order, including your name, address and credit card number, can be read in transit by a third party. As a result, your credit card number is safer when you order online through SSL than when you make a credit card purchase in a restaurant or at a physical store location.
    • Question: Are there any refunds for tickets?
    • Answer: Once you place your order for tickets there are absolutely no refunds.
    • Question: Where are the pre-sale tickets located?
    • Answer: We have a certain amount of tickets on hold for our members in each venue. The individual concert promoters have made an effort to select quality seats and all tickets available have been specially allocated to =SITEBRAND=. However, we cannot guarantee the quality or location of these tickets.
    • Question: What does 'Local Time' mean?
    • Answer: For example, if we say "presales start at 10AM Local Time", this means that the presale will begin at the represented time in the local time zone where the venue is located. For example: if there is a presale in New York, it will happen at 10AM Eastern Time, and if there is a presale in California, that presale will start at 10AM Pacific Time.

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